At Sipware Store, your satisfaction is at the heart of everything we do. While we hope you love every item you purchase, we understand that sometimes a return or exchange may be necessary. Below, you’ll find our detailed returns policy, designed to make the process as easy and stress-free as possible.

Eligibility for Returns

We accept returns on items that meet the following conditions:

• The return request is initiated within 30 days of receiving your order.
• The item is unused, undamaged, and in its original packaging with all tags or labels attached.
• Clearance or sale items are final sale and not eligible for returns unless they arrive damaged or defective.

How to Initiate a Return

To start a return, please email us at [email protected] with the following details:

1. Your order number.
2. A brief explanation of the reason for the return.
3. Photos, if the item arrived damaged or defective.

Once we receive your request, our team will guide you through the next steps and provide a return shipping address.

Return Shipping Costs

• If the return is due to an error on our part (e.g., incorrect or damaged items), we’ll cover the return shipping costs.
• For all other returns, customers are responsible for shipping fees.

Refund Process

After we receive your returned item and confirm its condition, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card provider to reflect the refund.

Exchanges

Prefer an exchange instead of a refund? No problem! We’re happy to exchange your item for another size, color, or product of equal value. Just let us know in your return request email.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange unless they are defective upon arrival:

• Customized or personalized drinkware.
• Items marked as final sale.

Damaged or Defective Items

If your order arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact us at [email protected] within 7 days of receiving your order with photos and a description of the issue. We will prioritize resolving the matter with a replacement or full refund.

Additional Notes

• Returns initiated outside of the 30-day window may not be accepted.
• Please ensure items are securely packaged for their return journey to avoid damage.
• Original shipping fees (if applicable) are non-refundable unless the return is due to our error.

Thank you for choosing Sipware Store. We value your trust and are committed to providing a shopping experience you can count on. If you have any questions or concerns, don’t hesitate to reach out to us at [email protected].